Terms & Conditions
2015 SHORT VERSION
MAKING A BOOKING WITH US AND PAYING THE DEPOSIT YOU ARE AGREEING TO OUR TERMS AND CONDITIONS,BY ANY MEANS INTERNET BASED ELECTRONICALY , POSTAL OR TELEPHONE /MOBILE DEVICE .
AND CONDITIONS will be sent on receipt of deposit. [ALL INFORMATION REQUESTED must be , MESSAGED ,POSTED OR emailed back], or THE holiday will BE CANCELED AND DEPOSIT USED AS SERVICE CHARGE FOR ADMINISTRATION
PLEASE READ THESE THOROUGHLY.
WE RESERVE THE RIGHT TO CALL AND CHECK YOUR HOLIDY VENUE
We do NOT accept Pets in our holiday home BUT DUE TO ANY REASON A PET IS ON SITE OR IN THE LODGE please be aware that it is unacceptable to allow pets on the Seating and Beds, we also request that any Pets are not left alone roaming the
lodge whilst you make arrangments to remove them , do NOT allow pets to be left alone even if in a secured pet cage. SHOULD A PET BE IN THE LODGE PLEASE stop pets Barking/ clawing at the curtains of the the lodge
windows and causing disturbances for other holiday makers UNTILL THEY ARE REMOVED .!
Arrival Time is strictly between 2pm and 7pm on your first day of occupancy,
Departure time on the last day of occupancy is no later than 10am.
Once the booking form has been sent, confirmed and
deposit received any changes to the number of guests or any booking information updates will be charged at £20 per Update.
YOU MUST NOT TRY TO SELL YOUR HOLIDAY TO SOMEONE ELSE
Only those named on the booking form
will be allowed in the caravan.
This means that if you have to cancel you cannot sell the holiday to someone else. They may sue you when they are now allowed into the LODGE
DO NOT ARRIVE BEFORE 2:00 PM (14:00), unless agreed in advance
You will either be denied access, fined or evicted. The arrival time is there to allow for cleaning and to ensure everything is ready for your stay.
Please check the LODGE when you arrive. If you find anything wrong please contact the
owner immediately. This will protect you if things are found after you leave that you knew about.
If anything is damaged during your stay please contact the owner immediately so that they can arrange repair before the next guests
LEAVE LATER THAN 10:00 AM, unless agreed in advance
You will be fined if you leave late as access is required by cleaners.
KEEP THE lodge CLEAN & SECURE
You have a responsibility to leave the caravan as you first find it.
Prior to your stay the LODGE has been thoroughly cleaned. Please check the caravan when you arrive and report any issues immediately.
Prior to leaving
the LODGE please ensure that all kitchen equipment is clean and back in place, that all kitchen surfaces and LODGE tables have been wiped clean, bins have been emptied as instructed, the floors have been hovered and left clear of mess.
should be left in the state you left it so that the cleaners don’t have to spend extra time and delay the next guests.
Failure to keep the lodge clean and tidy will result in the loss of your deposit.
Do not steal any property from
the LODGE or you will be charged and may face prosecution.
All doors and windows must be closed when you leave the caravan. Failure to do this risks the security of the LODGE and the deposit may be withheld.
owners/cleaners will take photographs of any mess or damage they find.in or outside the LODGE
Please respect their property.
The Hirer is responsible for the conduct of his/her guests and family and shall take steps to ensure that their behaviour does not cause a nuisance, inconvenience or disturbance to other occupiers or cause damage to property belonging to the Proprietor
or such other occupiers.
The Hirer agrees to indemnify the Proprietor in respect of any damage caused to the Proprietor's property or to the property of third parties and against personal injury caused by the Hirer or members of the
The Hirer’s vehicle is parked entirely at his/her risk and the Proprietor is under no liability
whatsoever in respect of any damage caused by or to the vehicle from whatever cause or for the loss or damage to articles left therein.
The Hirer will not permit or suffer anything to be done which would endanger any policies of insurance which the Proprietor has effected in respect of its business as caravan park proprietor.
All refuse or litter is to be deposited in the refuse bins provided and the area surrounding
the lodge is to be kept in a clean and tidy condition, Please ensure when departing the LODGE that it is left in a "Clean and Tidy State" surfaces wiped, carpets and floor cleaned and any kitchenware used is
to be cleaned.
The Hirer must give notification
of any damage to us as soon as possible.
No commercial vehicles will be allowed on the park.
. Please ensure that if you smoke any form of tabbaco, that this is done outside and all waste is placed in Bins.
If for any reason the holiday is cancelled, refunds will only be made if the caravan is re-let on your dates. There is an administration charge of 20 % of the holiday cost and the Deposit will not be refunded. The
hirer may wish to consider buying cancellation insurance (not available from the proprietor).
Bookings cannot be accepted from single sex parties, or parties of under 21’s, couples under 21 are accepted
& Damage’ Bond is required in addition to the Holiday costs, If the lodge is found to be in reasonable condition after your departure a full refund of the Bond
will be issued. Full Balance including the Bond is to be Paid 6 weeks before arrival.
We do supply pillows and quilts
but we do not supply the following items, Bath Towels Quilt covers, Sheets and pillow cases can be provided by ourselves at a small cost of £20 PER BED ROOM Please specify at the time of booking, if you would prefer not to take this service, please ensure you take your own bedding items
as bedding must be used! this is a condition on your Cleaning and Damage bond.
If the Proprietor is unable to supply a specific
holiday home for hire, he reserves the right to supply another model at a similar or higher specification to the Hirer.
The Proprietor will not be liable to the Hirer nor his/her guests or any dependants for any
injury or loss or damage to any property howsoever caused.
In the event of any breach of these terms and conditions by the Hirer the Proprietor shall be entitled to give the Hirer and his/her guests and/or family immediate
notice to vacate the LODGE and leave the park, and to charge any expenses incurred in do
BOOKINGS CAN ONLY BE
TAKEN FROM ONE PERSON ON BEHALF OF THE WHOLE FAMILY OR GROUP, THAT PERSON BEING A RESPONSIBLE ADULT OVER THE AGE OF 21 YEARS.
NO SINGLE SEX PARTIES PLEASE. PARK RULES FOR STAG / HEN PARTIES
WE ASK FOR A BOND / HOUSEKEEPING /RESERVATION DEPOSIT (NON REFUNDABLE) TO BE PAID ON BOOKING IN ORDER TO GUARANTEE YOUR DATES.
FULL BALANCE TO BE PAID SIX WEEKS BEFORE THE HOLIDAY START DATE.
IF THE BALANCE ISN’T PAID AT THAT POINT THEN WE RESERVE THE
RIGHT TO SELL THE WEEK BOOKED TO ANOTHER PARTY WITH NO REFUND OF YOUR DEPOSIT.
YOUR DEPOSIT / HOUSEKEEPING BOND /DAMAGE SECURITY DEPOSIT WILL BE REFUNDED TO YOU WITHIN two WEEK OF CHECKING OUR HOLIDAY HOME AND IF NO DAMAGES OR LOSSES FOUND. WE RESERVE THE RIGHT TO CHARGE YOU FOR ANY SPECIALIST CLEANING OR REPAIRS TO DAMAGE INCURED DURING YOUR STAY.
PRICES DO NOT INCLUDE ENERTAINMENT PASSES HAVEN PASSES
CAN BE PURCHASED DIRECT FROM HAVEN GUEST RECEPTION UPON ARRIVAL IF REQUIRED.
ALL DUVETS, PILLOWS AND TEA TOWELS ARE INCLUDED BUT YOU WILL NEED TO BRING YOUR OWN BED LINEN (DUVET COVERS, PILLOW CASES, BOTTOM SHEETS) AND TOWELS.
ALL OF OUR MATRESSES AND PILLOWS HAVE COVERS.
PLEASE DO NOT REMOVE THESE AS ANY DAMAGE OR LOSS
WILL BE DEDUCTED FROM THE SECURITY DEPOSIT.
ALL GAS AND ELECTRICITY IS INCLUDED.
OUR HOLIDAY HOME IS THOROUGHLY CLEANED AND PREPARED
FOR YOUR ARRIVAL AND WE RESPECTFULLY ASK YOU TO LEAVE IT CLEAN AND TIDY WHEN YOU DEPART.
HOLIDAY INSURANCE IS NOT
INCLUDED. YOU ARE ADVISED TO PURCHASE YOUR OWN COVER FOR THIS.
WE DO NOT ACCEPT ANY LIABILITY FOR ANY LOSS OR DAMAGE TO PERSONAL ITEMS OR TO ANY PERSONS.
WE WANT YOU TO ENJOY YOUR HOLIDAY BUT NOISE LEVELS TO BE KEPT TO A SENSIBLE LEVEL WHILST RESPECTING OUR NEIGHBOURS AS THEY
ARE ON HOLIDAY TOO!!
WE HAVE A STRICT NO SMOKING POLICY IN OUR LODGE AND PETS ARE NOT ALLOWED in the lodge or on the deck .
TIME FOR OUR HOLIDAY HOMES IS AFTER 2PM.
DEPARTURE IS BY 10AM ON DAY OF DEPARTURE PLEASE.
WE HOPE THAT YOU ENJOY YOUR STAY WITH US at Haven Greenfield lodge Cumbria
OUR CANCELLATION POLICY
You can cancel your holiday booking with us at any time
up to six weeks before the start date but you will, however, forfeit your reservation deposit.
For cancellation after six weeks or less, for whatever reason, we regret that we are unable to refund any monies that you may have paid to us.
WE STRONGLY ADVISE THAT YOU TAKE OUT
INSURANCEIN ORDER TO
COVER YOU AND YOUR PARTY FOR ANY